Work History

References Available Upon Request.

MELLANO & COMPANY

03/2013 - 06/2016

ROLE: Executive Assistant

This position supported two C-Level Executives and also oversees the online Flower Bouquet Delivery business.

My contributions are as follows:

Manage all appointments, calendaring, scheduling, travel arrangements, and helping them stay on track with upcoming project due dates/deadlines.
Coordinate and manage time sensitive projects from inception to completion including marketing initiatives, new site launches, grand openings, multiple events, etc...
Prepare PowerPoint presentations, graphics manipulation, create and maintain Excel spreadsheets and update Picassa gallery.
Process all orders for online flower delivery business for fulfillment, handle all customer service issues, maintain website updates, Facebook/Twitter postings companywide.
Copy editing of all marketing collateral, website, presentation content, and assembled company newsletter in Publisher.
Plan events and coordinate multiple tradeshows ensuring all aspects of events run smoothly.
Distibute several email blasts weekly via Constant Contact, conduct online surveys internal and external using Constant Contact.
Communicate all aspects of projects to applicable parties including all departments, Sr level management, vendors, etc...
Support HR as part of the interviewing panel for new employee candidates and new hires

BANK OF INTERNET USA

03/2004 - 09/2010

ROLE: Operations Manager, AVP

This position required overseeing the operations of all bank deposit related activity.

My contributions were as follows:

Managed Customer Service Call Center - Responsible for the strategic direction and day-to-day management of the bank call center and customer service. I was also accountable in meeting revenue and customer satisfaction goals while deploying the effective and efficient use of staffing, technology, and business resources.
New Product Initiatives - Worked with Management, Directors, and Chief Executives to launch new products/programs including but not limited to Online technology, CSR Workflow system, New Account products, etc... Also, implemented ways to improve and modify current systems and procedures based on customer satisfaction and production.
Employment Management - Managed staffs ranging from 4 to 15 employees and handled all departmental HR and employee issues. Provided training, staff development, employee evaluations, used statistical data to monitor and/or improve employee call performance, processes and production.
BSA Compliance Officer for the bank - Ensured employees were trained and met requirements for audits conducted by bank regulators and that bank was submitting proper and correct reporting to the government in a timely manner.
Administrative duties included ordering office supplies, designing and ordering bank forms from Printers, back up to Executive Administrative Assistant during her absence.

REFERENCES

“Kellie’s commitment to excellence will significantly contribute to achieving the goals and objectives of any company that has the foresight to offer her a position.”

Judy McDaniel, Administration

“Kellie has not only managed the Operations department, but she has also stepped in the Executive Admin Assistant role when the current one was on extended leave. She also worked very closely with other teams to understand the customer/department needs. She is the inspiration for her team.”

MCBRIDE ELECTRIC

10/1998 - 3/2004

ROLE: Executive Administrative Assistant

Marketing Communications Manager

This position started as an Executive Administrative Assistant that supported two Directors (Sales and Marketing). After 3 years, I was promoted to Marketing Communications Manager.

As EXECUTIVE ADMINISTRATIVE ASSISTANT, my contributions were as follows:

Data entry - Created mailing lists of over 16,000 business addresses for marketing campaigns and kept lists updated with bad or new addresses.
Backup for front desk receptionist for breaks, lunch, sick days, and vacation.
Tracked, completed and submitted monthly expenses for Directors.
Made travel arrangements for Directors and the entire sales team (35+ people).
Scheduled meetings and coordinated events and national trade shows, prepared and compiled presentation materials.
Ordered and monitored office supplies, coordinated office equipment maintenance and servicing,
Transcribed meeting minutes, managed highly confidential material and company information.
Prepared PowerPoint Presentation for Management and Sales/Training meetings, created sales tracking visuals for incentive programs, created and designed documents/forms/certificates.
* * * * *
As MARKETING COMMUNICATIONS MANAGER, my contributions were as follows:

Write and Compose letters and correspondence to customers and vendors, procedural manuals, company website and Intranet, newsletter articles, press releases and announcements.
Market Research - Conducted market surveys, analyze data, present results to Executive management.
Project Management - Direct and manage all sales and marketing initiatives from inception to completion, ensure objectives are met and on track with target launch dates, responsible for communication company-wide of all marketing campaigns/promotions.
Managed all Yellow Page advertisements for 14 branches nationwide.
Forms - Standardized company forms and marketing collateral reducing printing costs by 60%.
Mobile phones - Standardized phone plans company-wide reducing telecommunication expenses by 45%.

Barbara Fronek, VP/Project Management